Terms & Conditions
Last Updated: 12 March 2026 | Effective Date: 12 March 2026
1. Definitions
In these Terms and Conditions, the following definitions apply:
- "Agreement" means these Terms and Conditions together with any service engagement letter or proposal accepted by both parties
- "Services" means the PDPA advisory services offered by Cempaka Partners, as described on our website and in service engagement documentation
- "User" or "You" means any person or organisation accessing our website or engaging our Services
- "We", "Us", "Our" means Cempaka Partners, operating from 8 Shenton Way, #36-04, AXA Tower, Singapore 068811
- "Website" means cempakavrep.biz and all pages contained within it
- "Content" means all text, documents, materials, and information published on our Website
- "Personal Data" has the meaning given to it under the Personal Data Protection Act 2012 (Singapore)
2. Acceptance of Terms
By accessing our Website or enquiring about our Services, you confirm that you have read and understood these Terms and Conditions and agree to be bound by them. If you do not agree to these terms, please do not use our Website or engage our Services.
Our Services are directed at organisations and professionals. By engaging our Services, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement.
These Terms and Conditions apply to all website users and to all service engagements unless a separate written engagement agreement has been entered into, in which case the terms of that agreement will prevail to the extent of any inconsistency.
3. Description of Services
Cempaka Partners provides data protection advisory services to Singapore-based organisations, including:
- PDPA Compliance Assessments — structured review of data protection practices against PDPA requirements
- Data Protection Policy Drafting — development of data protection documentation aligned with PDPA and PDPC guidelines
- Breach Response and Notification Advisory — advisory support for organisations responding to personal data breach incidents
Services are available to organisations operating in Singapore. Geographic restrictions may apply to organisations based outside Singapore. Please enquire if you are uncertain whether our Services apply to your situation.
4. Not Legal Advice
Cempaka Partners provides advisory services in relation to PDPA compliance. The information on our Website and the advice provided through our Services does not constitute legal advice. It is general advisory information based on our understanding of Singapore's data protection framework.
Organisations with specific legal questions or matters involving regulatory enforcement should seek independent legal counsel. Cempaka Partners does not accept responsibility for decisions made solely on the basis of information provided through the Website or our advisory services.
5. Service Engagement
5.1 Initiation
An engagement begins when both parties have agreed in writing to the scope and fee for the relevant service. Submission of an enquiry through our website does not create a contractual obligation on either party.
5.2 Your Responsibilities
To enable us to carry out our Services effectively, you agree to:
- Provide accurate and complete information about your organisation's data processing activities
- Respond to requests for information or documents within agreed timelines
- Designate an appropriate contact person within your organisation for the engagement
- Inform us promptly if your organisation's circumstances change in a way that may affect the scope of the engagement
5.3 Scope Changes
If it becomes clear during an engagement that the scope of work differs materially from what was agreed, we will discuss this with you before proceeding with any additional work. Any variation to the agreed scope and fee will be confirmed in writing.
6. Fees and Payment
Our service fees are as published on our website:
- PDPA Compliance Assessment: S$180 per engagement
- Data Protection Policy Drafting: S$390 per engagement
- Breach Response and Notification Advisory: S$670 per incident engagement
All fees are in Singapore Dollars and are inclusive of the scope described on our website. Goods and Services Tax (GST) will be applied where required. Payment terms will be specified in the engagement documentation. We accept payment by bank transfer. Work will not commence until a signed engagement confirmation has been received.
6.1 Refunds
Given the nature of advisory services, fees are generally non-refundable once work has commenced. If we are unable to proceed with an engagement due to our own circumstances, a pro-rata refund of any fees paid for work not yet completed will be issued.
7. Intellectual Property
All content on our Website — including text, formatting, and structural elements — is the property of Cempaka Partners and is protected under applicable intellectual property laws. You may not reproduce, modify, or distribute Website Content without our prior written consent.
Documents and reports produced for you as part of a service engagement are provided for your organisation's internal use. You may not reproduce or distribute these materials commercially or represent them as independently produced work.
8. Confidentiality
We treat all information shared during a service engagement as confidential. We will not disclose client information to third parties except where required by law, a regulatory authority, or with your prior consent. This obligation continues after the completion of an engagement.
We ask that you similarly treat any methodologies, templates, or proprietary approaches we share during an engagement as confidential.
9. Disclaimers and Limitation of Liability
Our Website and its Content are provided on an "as is" basis. We do not represent or warrant that the information on our Website is accurate, complete, or current at all times.
Our liability for any loss or damage arising from a service engagement is limited to the fees paid by you for the specific service giving rise to the claim. We are not liable for indirect, consequential, or incidental losses, including loss of business, revenue, or data.
We do not accept liability for regulatory outcomes or enforcement decisions made by the PDPC or any other authority following a service engagement. Compliance with the PDPA remains the responsibility of your organisation.
10. Indemnification
You agree to indemnify and hold Cempaka Partners harmless from any claims, losses, or damages arising from your breach of these Terms and Conditions, your misuse of our Website, or your violation of any applicable law or the rights of any third party.
11. Termination
Either party may terminate a service engagement with written notice if the other party materially breaches the terms of the engagement and fails to remedy that breach within 14 days of written notice. On termination, fees for work completed to date will remain payable.
We reserve the right to suspend or terminate access to our Website at any time without notice.
12. Dispute Resolution
In the event of a dispute arising from these Terms or a service engagement, both parties agree to first attempt to resolve the matter through good-faith discussion. If the dispute cannot be resolved within 30 days, either party may refer the matter to mediation through the Singapore Mediation Centre before initiating formal proceedings.
These Terms and Conditions are governed by the laws of Singapore. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts of Singapore.
13. General Provisions
- Entire Agreement: These Terms, together with any engagement letter, constitute the entire agreement between the parties regarding the subject matter herein
- Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect
- Waiver: Failure to enforce any provision of these Terms does not constitute a waiver of that provision
- Assignment: You may not assign your rights or obligations under these Terms without our prior written consent
14. Changes to These Terms
We may update these Terms and Conditions from time to time. Updated terms will be posted on our Website with a revised "Last Updated" date. Continued use of our Website or Services after the posting of updated terms constitutes your acceptance of those changes. We recommend reviewing these Terms periodically.
15. Contact
Cempaka Partners
8 Shenton Way, #36-04, AXA Tower, Singapore 068811
Legal enquiries: [email protected]
General enquiries: [email protected]
Phone: +65 6475 1836